Frequently Asked Questions

Acceptable Use Policies (“AUPs”) for Dimension 5 (“Dimension 5 Internet Solutions”) may modify the policies of this document and the SERVICE AGREEMENT at any time. Dimension 5 Acceptable Use Policies (AUP's) are in direct compliance with our ISP partner(s) Acceptable Use Policies. Dimension 5 provides its CUSTOMERS a wireless Internet connection, which we refer to as the “SERVICE”. The CUSTOMER and users of the SERVICE (“CUSTOMER”) acknowledges that Internet sites, and use of the Internet, might consist of, include and/or provide access to images, sounds, messages, text, services or other content and material that may be unsuitable for minors, and that may be objectionable to many adults. The CUSTOMER acknowledges that Dimension 5 is not responsible for any such content or material. It is agreed that use of the SERVICE is at your own risk.

These Acceptable Use Policies are intended to provide protection for our CUSTOMERS and the Internet community, while also allowing Dimension 5 to fairly share its network to all CUSTOMERS.

The CUSTOMER accepts all risk and liability of any use of the Internet through your account. The CUSTOMER acknowledges and agrees that the SERVICE is not intended to be, and should not be used as, your primary or “life-line” and/or emergency telecommunications Service.

ANY CUSTOMER WHO DOES NOT AGREE TO BE BOUND BY THESE TERMS SHOULD IMMEDIATELY STOP USE OF THE SERVICE AND NOTIFY DIMENSION 5, SO THAT THE CUSTOMER'S SERVICE CAN BE CANCELLED.

End Users

If CUSTOMER allows others (end users) to use the SERVICE, CUSTOMER is responsible for ensuring that end users comply with this AUP. CUSTOMER may not use the SERVICE in a manner that places disproportionate burden on the wireless network or impairs the SERVICE to other CUSTOMERS. DIMENSION 5 may disconnect SERVICE, cancel the SERVICE AGREEMENT, and close the Account if an end user violates this AUP, without prior notice.

Illegal Activity

Use of the SERVICE for any activity that violates, or constitutes an attempt to violate, any local, government or international law, order, ordinance, rule or regulation, or to engage in tortuous conduct, is a violation of this AUP. You may not use the SERVICE to harm, attempt to harm, harass, threaten or intimidate a minor, adult or anything, including, but not limited to, by posting, possessing, disseminating, or transmitting material that is unlawful, including child pornography, animal cruelty, obscene material or material that infringes on the copyright and/or the rights of anyone or anything. Dimension 5 may immediately disconnect SERVICE, cancel the SERVICE AGREEMENT, and close the Account if the CUSTOMER violates this AUP, without prior notice.

Inappropriate Content

The CUSTOMER is solely responsible for any and all information that is accessed through the use of the SERVICE. If minors will have access to the SERVICE we recommend an Internet Content Filter and/or Parental Controls; and as a recommendation, Dimension 5 is not responsible if the CUSTOMER chooses not to filter SERVICE content for a minor/child. See also Illegal Activity section. Dimension 5 is not responsible for content downloaded from or uploaded to the Internet! Our AUPs and SERVICE AGREEMENT is intended to provide protection for our CUSTOMERS and the Internet community, however we have no control over what you click on and/or save on your computer, with or without your knowledge (i.e. viruses, worms, spyware, cookies, tracking software, etc) while “surfing” the Internet.

Security

CUSTOMER is solely responsible for the protection of their computer and equipment and any misuse of those and the Internet Service, even if a guest or other individual(s), who have access to the CUSTOMER's system or network, committed the inappropriate activity. Therefore, the CUSTOMER must take steps to ensure that others do not gain unauthorized Internet access. The SERVICE may not be used to breach the security of another Internet user or to attempt to gain access to any other person's or entity's computer, server, software or data, without the knowledge and consent of such person or entity, including attempts to circumvent the user authentication, or probing the security of other networks. CUSTOMER may utilize scanners, sniffers and any other such security analysis tools to maintain CUSTOMER's own network as long as CUSTOMER only uses such tools with respect to CUSTOMER's own network. Dimension 5 does not under any circumstance allow CUSTOMER or unauthorized individuals to scan, probe, or use security analysis tools against the Dimension 5 network or the networks of our SERVICE partner(s) and other CUSTOMERS; use of or distribution of tools designed for compromising security of non-CUSTOMER networks, such as password guessing programs, cracking tools, packet sniffers, port scans, or network probing tools, is prohibited. CUSTOMER may not willfully or knowingly disrupt the SERVICE or interfere with computer networking or telecommunications services to any user, host or network, including, without limitation, denial of service attacks, flooding of a network, overloading the SERVICE, improper seizing and abuse of operator privileges and attempts to "crash" a host. The transmission or dissemination of any information or software, which contains a virus or other harmful feature, is also prohibited. The CUSTOMER is solely responsible for the security of any device CUSTOMER chooses to connect to the SERVICE, including any data stored on that device. Dimension 5 shall not be liable for the loss of data. The transmission of data over an Internet connection is subject to errors, delays, and interruptions. Dimension 5 is not responsible or liable for any errors, delays, or interruptions.  If SERVICE Provider detects that CUSTOMER's equipment or CUSTOMER's Internet/data transmissions contain Viruses, Trojans, Worms or similar damaging content/data that adversely affects the Dimension 5 network, the SERVICE provided to other CUSTOMERS, or otherwise compromises the integrity or the operation of the Dimension 5 network, DIMENSION 5 MAY IMMEDIATELY SUSPEND SERVICE AND RESERVES THE RIGHT TO ACT IMMEDIATELY AND WITHOUT PRIOR NOTICE OF SUSPENSION. In the event of a conflict between the SERVICE AGREEMENT and this AUP, the terms of this AUP will govern. Dimension 5 does not endorse or in any way vouch for the accuracy, completeness, truthfulness or reliability of any SERVICE, opinion, advice, communication, information or other content on or made available through the Internet, accessed via the Dimension 5 network. DIMENSION 5 BLOCKS OUTBOUND EMAIL ON SMTP PORT 25

WiFi

Customer's WiFi Network must be secured with at least a WPA standard encryption, and broadcast a unique SSID that identifies the customer. (example: WALLY_AP).

Use of SERVICE at your own risk

The CUSTOMER is solely responsible for the content of communications on the Internet. The SERVICE provided is “as is” and at your own risk. Dimension 5 is not responsible for the accuracy of information obtained through the SERVICE. The CUSTOMER understands that current regulatory and technical issues prohibit expectation of privacy when using Internet services. Dimension 5 is not responsible or liable for the actions of its' CUSTOMERS which may directly or indirectly result in the termination of any and all SERVICE of the entire wireless network provided by Dimension 5. CUSTOMER agrees to indemnify, defend and hold harmless Dimension 5 and its' contractor(s) against any and all claims and expenses (including reasonable attorney fees) resulting from the CUSTOMER or end user(s) engaging in any of the prohibited activities listed in this AUP, Terms and Conditions, or resulting from the violation of the AUPs, Terms and Conditions, and/or of any other policy related to the SERVICE, which includes any judicial or legislative California or federal law, or that of any Sovereign Nation. Your indemnification will survive any termination of the SERVICE AGREEMENT. It is the sole responsibility of the CUSTOMER to insure that any computer or device connected to the Dimension 5 network be secure and virus/spyware free at all times. Therefore, your spyware and anti-virus must be the latest versions and both the spyware and anti-virus must be active on your PC computer for proper protection and compliance. MAC/Apple users must install the latest software updates which are sent automatically to your computer. If you do not have the automatic MAC update function activated on your computer you must do so to be in compliance.

Spamming/ Unsolicited Bulk E-Mail

Sending unsolicited mail messages, including, without limitation, commercial advertising and informational e-mail is spamming and is prohibited. CUSTOMER may not post to any Usenet or other newsgroup, forum, or list articles which are illegal or inappropriate in the local forum, or are off-topic according to the charter or other owner-published FAQ or description of the group or list; send unsolicited mass e-mailings, send or forward chain letters; use of the SERVICE as a maildrop for responses; and/or falsify user information, including forging, altering or removing electronic mail headers. Our ISP partner(s) uses several spam reporting web sites including, but not limited to, SpamHaus and SORBS, and these web sites may change from time-to-time. Listing on one or more of these web sites, or any other spam reporting web site of the CUSTOMER's name including fictitious names (dba or aliases); one of CUSTOMER's employees in connection with the use of the CUSTOMER's SERVICE, or an alias of such employee(s). CUSTOMERS shall not engage in mass mailings except with written permission form Dimension 5! Definition of Mass Mailing. ” Opt-in" Mailings are to more than 50 users by either Dimension 5 CUSTOMERS or their 3rd party partner to any group of end users. “Opt-in” means that end user has signed up for mailings voluntarily. "Opt-in" implies that the mailing is not SPAM and a recipient knowingly and willingly requested to receive information via electronic distribution from the originating domain name or business referenced within the content of the email. Reminder: SPAM is defined as "unsolicited bulk email that includes advertisements or solicitations, commercial or otherwise, regardless of content." Without exception, Dimension 5 prohibits the practice of mass-mailing unwanted e-mail solicitations of any type, regardless of content, and will take action to prevent this practice. Email distribution lists that are purchased from a 3rd party and are represented as “opt in” clean lists are not exempt from this AUP and will be treated as SPAM.

Harvesting/Spidering/Spyware

The collection of e-mail addresses, screen names, or other identifiers of others (without their prior consent), a practice sometimes known as spidering or harvesting, or participating in the use of software (including "spyware") designed to facilitate this activity or use of a list obtained from such means is not allowed.

Newsgroups

Messages posted to newsgroups must comply with the written charters or FAQs for those newsgroups. The CUSTOMER is responsible for determining the policies of a given newsgroup before posting to it. Posting or cross-posting the same or substantially similar messages to more than eight newsgroups is prohibited.

Internet Relay Chat

Dimension 5 SERVICE may be used to participate in "chat" discussions. The SERVICE may not be used to perform chat "flooding." Any single computer or other device connected through the wireless network may not maintain more than 2 simultaneous chat connections. This includes the use of automated programs, such as "bots" or "clones". Automated programs may not be used when the user is not physically present at the device. The SERVICES may not be used to access any chat server in violation of the acceptable use policy of that server.

Instant Messages

Users are responsible for the contents of their instant messages and the consequences of any instant messages. Dimension 5 assumes no responsibility for the timeliness, miss-delivery, deletion or failure to store instant messages.

Consequences of Violation of Acceptable Use Policy

When Dimension 5 becomes aware of an alleged violation of its AUP, Dimension 5 and/or its' ISP partner(s) may initiate an investigation. For violations of this AUP, we may, suspend or terminate CUSTOMERS SERVICE, close CUSTOMERS account, and/or pursue other civil remedies. Although Dimension 5 has no obligation to monitor CUSTOMERS SERVICE provided and/or the network, Dimension 5 and its' partner(s) reserve the right to monitor bandwidth, usage, and content from time to time to operate our SERVICE; to identify violations of this AUP; and/or to protect the wireless network and Dimension 5

CUSTOMERS

If Dimension 5 believes this AUP has been violated, Dimension 5 or its' partner(s) may take any responsive actions, as they deem appropriate, without prior notice. The failure of Dimension 5 or its' partner(s) to enforce this AUP, for whatever reason, shall not be construed as a waiver of any right to do so at any time.

Transmission Speed

Dimension 5 does not warranty that the SERVICE or equipment provided by Dimension 5 will perform at a particular speed of bandwidth or data throughput rate or will be uninterrupted. Dimension 5 will not be liable for the loss of data. SERVICE speeds may vary with the number of users on the Wireless network. Management needs may require Dimension 5 to modify upstream and/or downstream speeds.

Resell or Redistribute of Services

CUSTOMER will not resell or redistribute the SERVICE or otherwise make available to anyone outside the SERVICE AGREEMENT the ability to use the SERVICE (i.e. WiFi or other methods of networking). CUSTOMER agrees not to use the SERVICE for operation as an Internet Service provider (i.e. hosting a web site or email server). Prohibited Services Any e-mail, Web hosting, file sharing, and proxy services and servers that perpetuate, or in any way participate, in any pyramid or other illegal soliciting scheme. Anything that uses an ongoing, constant use of bandwidth (such as home video surveillance, music and video file sharing programs) is prohibited. In the event of a default on your account payment and your failure to rectify such default after being requested to dod so your account may be handed over for collection in which instance you accept responsibility for payment of all attorney and client costs as well as collection commission and interest at 24% per annum on all amounts older than 30 days.

Privacy

Dimension 5 will not release any personally information regarding our CUSTOMERS, except upon presentation of (1) a subpoena issued by a government entity in a civil or criminal investigation or litigation; (2) a civil investigative demand issued by a government entity, or (3) a court order. Dimension 5 is a private wireless network and the location of our sites and specifics of our operations are proprietary. The sharing of this information with others is a violation of your agreement with Dimension 5, and violates our agreements between relay sites.

Warranties and Limitation of Liability

 CUSTOMER acknowledges and agrees that the SERVICE supplied is provided on an "as is" or "as available" basis. The use of Dimension 5 technical support is at your own risk and is not warranted. Dimension 5 does not warrant or guarantee that SERVICE can be provided to your location indefinitely or without interruption. Dimension 5 makes no warranty regarding any transactions executed, using the SERVICE or the Internet. All limitations and disclaimers stated in this AUP also apply to Dimension 5 ISP partner(s) and its contractor(s). The quality of voice over IP (VOIP) services is not guaranteed on the Dimension 5 wireless network at this time.

This AUP is not intended to infringe on anyone's civil rights or freedom of speech but promote safe Internet protocols and maintain the Government Communication Commission standards. Dimension 5 is a private wireless network. We have the right to refuse service to anyone.

NOT reading this document and/or amendments does not limit your liability regarding your actions or the actions of end users, in regards to the use of the SERVICE and/or compliance with the AUP's, Terms and Conditions, or SERVICE AGREEMENT.